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NRG.
newcastle upon tyne, england, United Kingdom
Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as re
Job Source: NRG.Sellick Partnership
newcastle upon tyne, england, United Kingdom
IT Manager Newcastle Permanent £40,000 - £45,000 Sellick Partnership are currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role. Responsibilities of the IT Manager include: for providing technical support and assistance to end-users within the organisation the s
Job Source: Sellick PartnershipCareers Plus
Gateshead, England, United Kingdom
An exciting opportunity has arisen for an experienced and self-motivated IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of the IT environment within their clients. You will be leading a team of ICT Technicians to provide suppor
Job Source: Careers PlusZenopa
Newcastle upon Tyne
We have an exciting opportunity with a leading dental company that works on various products from Dental X-rays, suction pumps, compressors, and autoclaves. They are a close-knit company that is looking to grow their business. Carry out all Engineering Duties and related duties, including: * Performing Service and Installation work on a wide rang
Job Source: ZenopaYounique Recruitment
New York, North Tyneside
Field Service Engineer/Marine Engineer/ETO required by a leading provider of Satellite Communications. Our client have a global presence including offices in 10 countries and have 250 staff globally. Our client offers innovative solutions ranging from voice and data to Wi-Fi and television content streamed to different customers whether on land, in
Job Source: Younique RecruitmentDemob Job Ltd
Newcastle upon Tyne
I am currently recruiting on behalf of my client who are a leading global specialist provider of equipment to their industry sector. Due to continued expansion, they have a vacancy for a Field Service Engineer to join their team. The successful Field Service Engineer will travel to customer sites throughout the UK and will carry out the installatio
Job Source: Demob Job LtdSanderson
Newcastle Upon Tyne
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Nottingham on a 12-month contract basis, with scope for further extension. Job Title: Field Service
Job Source: SandersonHunter Selection Limited
Newcastle Upon Tyne
Field Service Engineer - Garage Equipment £28,000 - £35,000 Basic Salary +Overtime + Company Vehicle + Pension + Benefits Covering the North East - Newcastle, Sunderland, Durham and surrounding areas. OTE £40,000 + A fantastic opportunity has arisen to join a vastly expanding company who are looking for a number of service engineers to boost thei
Job Source: Hunter Selection LimitedNewcastle upon Tyne
£ 28000 - 30000/annum
2nd Line Technical Support | £30,000 | Newcastle | On-site
My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems.
Key Responsibilities:
Respond to incoming requests and report issues via chatbot, telephone, or ticketing system.
Efficiently escalate issues to the 3rd Line support team when necessary.
Maintain hardware such as printers, barcode scanners, and mobile devices.
Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction.
Maintain clear and concise documentation of support activities.Qualifications:
Proven experience in IT support or a related field.
Strong problem-solving skills with a customer-centric approach.
Ability to communicate effectively with both technical and non-technical stakeholders.
Familiarity with ticketing systems and escalation procedures.
Full Driving License & Car The company also focuses on fostering a w...
Email Alert for IT Field Engineer jobs in Newcastle upon Tyne
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